Job Title: A+ Technician (Help Desk / Break-Fix)

Location: Fairfax County, VA (sites may vary)
Pay: Fairfax County minimum wage (as required by law)
Schedule:

• Monday–Friday, 7:00 AM – 6:00 PM

• Hours and assignments may vary

Position Overview

We are seeking an A+ Technician with hands-on experience supporting Windows and Linux environments. This role focuses on help desk support, break-fix tasks, and on-site technical assistance.

Key Responsibilities

• Diagnose and resolve hardware and software issues

• Provide Windows and Linux system support

• Perform break-fix repairs and system troubleshooting

• Support end users with help desk requests

• Travel to multiple sites as needed

• Maintain documentation of work performed

• Deliver professional and courteous customer service

Required Qualifications

• CompTIA A+ or equivalent experience preferred

• Background in Windows, Linux, and help desk support

• Must pass a background check and drug screening

• Reliable personal vehicle (sites may vary)

• Availability Monday–Friday, 7:00 AM – 6:00 PM

• Strong troubleshooting and customer service skills

Job Title: Network Field Administrator

Location: Fairfax County, VA (sites may vary)
Pay: Fairfax County minimum wage (as required by law)
Schedule:

• Monday–Friday, 7:00 AM – 6:00 PM

• Hours and work type may vary based on assignments

Position Overview

We are hiring a Network Field Administrator to provide on-site technical support, installations, and customer service at various client locations. This role requires mobility, technical troubleshooting skills, and professionalism in the field.

Key Responsibilities

• Perform basic network and hardware troubleshooting

• Assist with equipment installation and setup

• Provide on-site technical and customer support

• Communicate clearly with clients and internal staff

• Travel between sites as needed

• Follow documented procedures and safety requirements

• Other duties as assigned

Required Qualifications

• Must pass a background check and drug screening

• Reliable personal vehicle (mileage reimbursed)

• Own basic tools required for field work

• Availability Monday–Friday between 7:00 AM and 6:00 PM

• Strong customer service and communication skills

• Basic troubleshooting and installation experience

Job Title: Test Administrator

Location: Fairfax County, VA
Pay: Fairfax County minimum wage (as required by law)
Schedule:

• Weekdays (M–F):

  • 10:00 AM – 3:00 PM or

  • 5:00 PM – 10:30 PM

• Some weekends: 10:00 AM – 3:00 PM

• Hours vary based on testing schedule

Position Overview

We are seeking a reliable and detail-oriented Test Administrator to support daily testing operations in a quiet, professional testing environment. This role is ideal for a self-starter who can follow strict procedures while providing calm, courteous customer service.

Key Responsibilities

• Restart, update, and verify testing computers before and after sessions

• Check in testers and verify identification and appointment details

• Administer exams in accordance with testing vendor rules and procedures

• Maintain a quiet, calm, and controlled testing environment

• Clean and sanitize computers, desks, stations, and tester materials

• Complete required checklists accurately and consistently

• Schedule and send emails related to testing appointments

• Answer incoming calls, make outbound calls, and perform customer intakes

• Schedule and confirm testing appointments

• Perform other duties as assigned

Required Qualifications

• Must be able to pass a Test Administrator certification exam

• Strong attention to detail and ability to follow rules precisely

• Self-starter with good time management skills

• Professional demeanor and strong customer service skills

• Ability to work independently in a low-stress but highly procedural environment

Work Environment

• Quiet, calm, and structured

• Low stress, but punctuality, accuracy, and compliance are critical

Job Title: Instructor

Location: Fairfax County, VA
Pay: Competitive; meets or exceeds Fairfax County minimum wage (based on course type and experience)
Schedule:

• Weekdays, evenings, and some weekends

• Hours vary by class schedule and enrollment

Position Overview

We are seeking reliable and engaging Instructors to deliver high-quality classes in technology, digital literacy, cybersecurity, career readiness, or related subject areas. Instructors will lead structured courses in a calm, professional learning environment and ensure participants gain practical, real-world knowledge.

Key Responsibilities

• Deliver instructor-led courses using approved curriculum

• Prepare lesson plans and instructional materials

• Maintain a positive, safe, and professional classroom environment

• Track attendance and participation

• Clearly explain concepts in plain language

• Answer student questions and provide learning support

• Follow established procedures, policies, and checklists

• Communicate scheduling needs or updates in advance

• Complete required documentation and reports

• Other instructional duties as assigned

Required Qualifications

• Experience teaching, training, or presenting (formal or informal)

• Strong communication and classroom management skills

• Organized, reliable, and punctual

• Ability to follow structured curriculum and procedures

• Professional demeanor and customer-focused approach

CPR / First Aid Requirement

• Must hold a current CPR and First Aid certification, or be willing to obtain certification prior to the start of employment

• Certification must be issued by a recognized provider (e.g., American Red Cross or American Heart Association)

• Proof of certification may be required prior to assignment or onboarding

Preferred Qualifications (Varies by Course)

• Background in IT, cybersecurity, digital literacy, or workforce training

• Industry certifications (CompTIA, Microsoft, ISC2, etc.)

• Experience teaching community, workforce, or continuing education classes

Work Environment

• Calm, professional, and supportive learning setting

• Structured schedule with clear expectations

• Focus on safety, engagement, and practical outcomes

Additional Requirements

• Must pass background check (role dependent)

• Ability to adapt to different class sizes and experience levels

Equal Opportunity Statement

We are an equal opportunity employer and value diversity, equity, and inclusion in our workforce.